Keynote Speaking & Mini-Bootcamps

young business group

Whether for an hour or a day, Lynn gives 110% to her Presentations and Workshops.

What sort of businesses benefit from our presentations?

Any “high-touch” business where…. Our clients include Insurance Agencies, Law Firms, Health Care Providers and others.

We offer:


  • Keynote Presentation: Love Them or Lose Them: Customer Retention in Action!
  • Boot Camp – the entire package! One-day, in-house Mini-Boot Camp – a great way to get others aboard!
  • Creating, Keeping and “Wow!”ing Clients Again & Again
  • Mastering Methods of Dealing with Upset & Angry Clients
  • Cross-selling for Customer Service Representatives
  • Generating Rich Referrals
  • Irresistible Businesses


Our Programs:

  • Welcome Aboard! Program for New Clients
  • Welcome Back! Program for Former Clients
  • Proactive Customer Contact Program for Current Clients


  • “Wow!” ing and Retaining Key Employees
  • Management Coaching to Increase Customer and Employee Retention (by telephone or in person)

“We consider the retention work you are assisting us with to be one of our top strategic priorities due to the connection between retention, profit and growth. Your work over the past nine months has helped us to realize this connection and for that we thank you!” (Darin L. Kath, COO, Jewelers Mutual) More testimonials »

What we do

mastery-training-programsMastery Training Programs

How to transform Client experiences

unique-market-researchUnique Market Research

How to Delight Employees and Clients

keynote-speakingKeynote Speaking & Mini-Bootcamps

How to create Client loyalty, referrals & cross-sales

We'd Like to Hear From You!