About us

Each day, we, at Thomas Consulting, inspired by the philosophy and exceptional example of our CEO, Lynn Thomas, work to help you delight your Clients.

We are experienced, knowledgeable, pragmatic consultants with a 28-year proven track record of working with high touch companies to achieve their goals. We specialize in helping you increase your profits by creating extraordinary client experiences and delight.

Our unique approach is fully customized and includes measurable and actionable steps toward cultivating a powerful Client-centric company. We offer state-of-the-art solutions to ensure that you will attract, retain and even win back your most profitable Clients.



Lynn Thomas Lynn Thomas is a dynamic, energetic leader with 28+ years experience in customer experience and retention, with a proven record selling and sustaining more than 480 long-term clients purchasing best-in-class customer retention, loyalty, and experience programs to improve customer and employee retention. Her expertise creating and executing tailored client presentations, and adjusting implementation plans based on relevant information assures client delight. She is skilled at inspiring others to accept change and adopt new behaviors to deliver extraordinary client experiences and has strong leadership and relationship building skills. Lynn connects with people instantly and works as intimately as possible in a corporate setting to empower employees and foster change.

Lynn is a nationally acclaimed, powerful, engaging and dynamic speaker on Client-centric companies and extraordinary Client experiences. She has also been a columnist for Rough Notes and The National Underwriter; authored many articles for numerous industry publications; and, published her second book “Wow! Your Way to Profit” which is an Amazon #1 best-seller.

Lynn’s career started as a tax attorney at Arthur Andersen, where she specialized in trusts and corporations and conducted market research into new tax laws and tax shelters. Later, at Bank of Boston, Lynn worked as a Private Banker and a Change Agent.

Lynn holds a J.D. cum laude from Suffolk University and a B.A. cum laude from Wesleyan University and is a member of the Massachusetts Bar Association.

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Helaine SmithHelaine Smith is a graduate of Manhattanville College in Purchase, New York where she earned a Bachelors of Arts degree. Helaine then graduated from Boston University School of Dental Medicine in 1991. Dr. Smith completed her Masters in Business Administration in 2005 at Suffolk University’s executive program. In 2005 she was awarded runner up in the Roger Levin, DDS Cosmetic Practice of the Year and in 2010 Dr. Smith was awarded as one of the Top 25 of Woman Dentists in America.

An entrepreneur, Helaine Smith, owned two thriving dental offices – both in the Boston area. Her use of social media earned her a chapter in the book, World Wide Rave (Wiley, March 2009), by David Meerman Scott.

Helaine joined Thomas Consulting in 2012 and focuses on client’s strategic plan for growth.

“Yesterday I met with Lynn Thomas of Client Relationship Experts. Let me assure you that Ms. Thomas is one impressive lady. As a tax attorney, a former consultant with Arthur Andersen, and experience as a private banker, her technical credentials and experience are outstanding. In addition to this she brings tremendous personal skills and an understanding of human nature.” (Philip A. Houck, Mass Mutual) More testimonials »


Leigh St John is our marketing and social media guru.


Rob Gilpin provides us with superior comprehensive computer systems support and management services.


Lisa Wolf works in marketing and is our editor extraordinaire.


Cathy Segedy is our webmaster. Cathy is owner of EnigamI, Inc. a software engineering and website development firm. She has maintained our website for a number of years.

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