Great businesses are driven by great Client experiences!

Lynn Thomas

Lynn Thomas

  • We walk in your door with unmatched thinking into what Clients want from their relationships with service providers.
  • We cultivate a high-touch approach to customer service, more important than ever in our high-tech times.
  • And we always practice what we teach, consistently giving more to our clients than is expected.

 

Why have over 475 businesses put their trust in Thomas Consulting?

We are the Client relationship experts who understand that professional firms that deliver consistent, extraordinary client experiences also enjoy:

8% higher prices & rates

18% lower cost to serve

20% higher Client satisfaction

33% higher profits

39% higher Client retention

 

More Than Expected

“Seldom do you utilize an outside consultant and get more than you thought you would. Lynn’s thoroughness with training and utilizing the survey results were so well received by our staff that we extended the project. Lynn now is helping us bring back Clients we had lost in the past. In the first five months of the program our retention has improved by two points, which would translate into $600,000 of additional revenue each year.”

Tim Bouchard, CEO
Bouchard Insurance
Clearwater, FL

 

What we do

mastery-training-programsMastery Training Programs

How to transform Client experiences

unique-market-researchUnique Market Research

How to Delight Employees and Clients

keynote-speakingKeynote Speaking & Mini-Bootcamps

How to create Client loyalty, referrals & cross-sales

 

Our Guarantee

We offer you a written guarantee of 100% – 300% ROI within one year or we refund your money!

We'd Like to Hear From You!